Terms and conditions
Identity of the seller
Rue Max Roos 53
+32 2 808 27 13
0776 881 809
BE 0776 881 809
Article 1: General provisions
The e-commerce website of anteros.shop, a private company with its registered office at Rue Max Roos 53, 1030 Brussels, Belgium, VAT BE 0776 881 809, RPR 0776 881 809, (hereinafter “anteros.shop”) provides its customers with the option of buying products from its webshop.
These General Terms and Conditions (“Terms”) are applicable to all orders placed by a visitor of the e-commerce website https://www.anteros.shop (“Customer”). When placing an order via the webshop of anteros.shop, Customer must explicitly accept these Terms, whereby Customer agrees to the applicability of these Terms with the exclusion of all other conditions. Additional Customer conditions are excluded, except when explicitly accepted beforehand in writing by anteros.shop.
Article 2: Price
All prices listed are expressed in EURO, always include VAT and all other required duties or taxes that the Customer must bear.
Any shipping, reservation or administration fees that are charged must be specified separately.
The specified price refers solely to the articles as set out in writing. The accompanying photos are intended as decorative and may contain elements that are not included in the price.
Article 3: Availability
Despite the fact that the online catalog and the website have been compiled with the greatest possible care, an error may still creep in somewhere. The products meet their description anyway. It is up to the customer to prove any non-compliance. The images presenting the goods are not contractual and are not the responsibility of anteros.shop.
If the Customer has specific questions about for instance sizes, colour, availability, delivery terms or method, we ask the Customer to contact our customer service department in advance.
The product selection is valid while stocks last and may at any time be changed or withdrawn by anteros.shop. Anteros.shop cannot be held liable for the non-availability of a product. If an offer is for a limited duration or subject to conditions, this will be explicitly stated in the offer.
Article 4: Online purchases
The customer orders the goods via the website https://www.anteros.shop and pays for the goods either directly via the payment modules offered on the website or by bank transfer to the bank account of the payment provider. The goods are shipped after receipt of payment.
Anteros.shop is entitled to refuse an order due to a serious shortcoming of the customer with regard to orders in which the customer is involved.
Article 5: Delivery and execution of the agreement
The customer's order is considered complete as soon as it is placed via the website and as soon as it is confirmed by e-mail to the e-mail address provided by the customer when placing the order. This is also the moment when the agreement between the customer and anteros.shop is definitively entered into.
The goods are delivered after receipt of payment, according to the modalities chosen when placing the order.
Anteros.shop sells and supplies to customers located in Belgium, the Netherlands, Luxembourg and France. The goods are sent via external courier services to the address specified by the customer when placing the order.
Any visible damage and/or qualitative shortcoming of an article or other shortcoming in the delivery must be immediately reported in writing by the customer to anteros.shop via the contact details stated under “identity of the seller” of this agreement.
The risk of loss or damage to the ordered goods passes to the customer as soon as the customer (or a third party designated by the customer, who is not the carrier) has physically acquired the goods. However, the risk already transfers to the customer upon delivery to the carrier, if the carrier has been instructed by the customer to transport the goods and this choice was not offered by anteros.shop.
Article 6: Retention of title
Delivered articles remain the exclusive property of anteros.shop until the moment the Customer pays for the goods in full.
If necessary, the Customer undertakes to inform third parties of the retention of title belonging to anteros.shop, e.g. to anyone who would attempt to seize articles that are not fully paid for.
The provisions of this article apply solely to Customers in their capacity as consumers purchasing articles online from anteros.shop.
The Customer has the right to withdraw from this agreement within a period of 14 calendar days without giving reasons.
The right of withdrawal period will expire 14 calendar days after the date when the last shipment or last part has been physically received by the Customer or a third party indicated by the Customer that is not the carrier.
To exercise the right of withdrawal, the Customer must notify anteros.shop (Anteros bv, Rue Max Roos 53, 1030 Brussels, Belgium, email@example.com, +32 2 808 27 13) in an unambiguous statement (e.g. in writing by post, or e-mail) about their decision to withdraw from the agreement.
To comply with the withdrawal period, the Customer must send a notification of their decision to exercise the right of withdrawal before the withdrawal period has expired.
In any event, the Customer has no later than 14 calendar days from the day that they notify anteros.shop of their decision to withdraw from the agreement to send back the goods to anteros.shop c/o ShopWeDo inbound, Egide Walschaertsstraat 22E, 2800 Mechelen, Belgium. The Customer is on time if they have sent back the goods before the period of 14 calendar days has expired.
The direct costs for returning the goods shall be borne by the Customer, except if otherwise agreed upon by anteros.shop.
The customer is expected to return the goods, if possible, in their original packaging, with all accessories supplied with it, and instructions for use. If the returned product is reduced in value in any way, anteros.shop is entitled to hold the Customer liable and demand compensation for each depreciation in value of the goods that are due to the Customer’s use of the goods that goes beyond what is necessary in order to determine the nature, characteristics and operation of the goods.
All returned items are carefully inspected. The idea is that the consumer may only inspect the items as he would do in a shop. Returned items may be fitted, but may not be used. When an item has been impaired by the use of the customer, the customer will be charged for it.
If the Customer withdraws from the agreement, anteros.shop shall repay all payments received from the Customer up until that time including standard shipment costs with a maximum of 14 calendar days of the date that anteros.shop was notified by the Customer of their decision to withdraw from the agreement. For sales agreements, anteros.shop may wait on the reimbursement until all the goods have been sent back, or until the Customer has demonstrated that he has sent back the goods, whichever is earliest.
Any additional costs resulting from the Customer choosing another form of delivery other than by the cheapest standard delivery offered by anteros.shop will not be refunded.
Anteros.shop shall repay the Customer using the same means of payment as the Customer used in the initial transaction, unless the customer explicitly agreed otherwise. In any case, the Customer will not be charged any costs in connection with such repayment.
The right to cancel does not exist for the following contracts:
- Contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalised.
- Contracts for the supply of goods which are liable to deteriorate or expire rapidly.
- Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- Contracts for the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
- Contracts for the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery.
- Contracts for the supply of alcoholic beverages, the price of which has been agreed at the time of the conclusion of the sales contract, the delivery of which can only take place after 30 days and the actual value of which is dependent on fluctuations in the market which cannot be controlled by the trader.
- Contracts for the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery.
- Contracts for the supply of a newspaper, periodical or magazine with the exception of subscription contracts for the supply of such publications.
Article 8: Guarantee
The consumer has certain legal rights under the Act of 21 September 2004 concerning protection of consumers when purchasing consumer goods. This statutory guarantee applies from the date of delivery to the first owner. These rights remain in force irrespective of any commercial guarantee.
To make a claim under the guarantee, the Customer must provide some proof of purchase. Customers are advised to retain the original packaging used for the goods.
For articles purchased online and are delivered to the home of the Customer, the Customer must contact the anteros.shop customer service and to return the product at their own expense to anteros.shop
Upon detection of a deficiency, the Customer must inform anteros.shop as soon as possible. In any case, any deficiency must be reported by the Customer within two months of detection. Hereafter, all rights to repair or replacement are voided.
The (commercial and/or statutory) guarantee are never applicable when there are deficiencies that arise as a result of accidents, neglect, falls, use of the product inconsistent with the purpose for which it was designed, failure to follow the operating instructions or manual, modifications or alterations to the article, rough usage, poor maintenance, or any other abnormal or incorrect use.
Deficiencies that manifest after a period of six months from date of purchase, or where applicable upon delivery, shall be deemed to not be hidden deficiencies, subject to contrary evidence provided by the Customer.
Article 9: Customer service
The anteros.shop customer service can be reached via e-mail or mail at the addresses mentioned under “Identity of the seller” of these Terms. Any complaints can be made through the aforementioned customer services contact methods.
Article 10: Penalties for non-payment
Without prejudice to the exercise of any other rights that anteros.shop is entitled to, the Customer owes interest at a rate of 10% per year on the non-paid amount in the case of non or late payment starting ipso jure on the date of the breach of contract and without notice. Furthermore, the Customer shall owe ipso jure a flat-rate compensation and without notice 10% of the pertinent amount, with a minimum of 25 euro per invoice.
Without prejudice to the foregoing, anteros.shop is entitled to take back the unpaid or incompletely paid for articles.
Article 11: Privacy
As the responsible party for processing information, anteros.shop respects the Belgian law of 8 December 1992 regarding the protection of privacy in the processing of personal information.
The personal data communicated by the customer will only be used for the following purposes:
* sending the goods ordered by the customer via an external courier service;
* sending written communication regarding the processing of the ordered goods (quotation, order confirmation, delivery note, invoice, etc.);
* sending newsletters and promotional information if the customer has given explicit permission for this via the website.
You have a statutory right to access and eventually correct your personal information. Subject to proof of identity (copy of identity card), you may receive a free paper record of your personal information by sending a written, dated and signed request to anteros.shop. If necessary, you can also request the correction of information that is inaccurate, incomplete or irrelevant.
In the case when information is used for direct marketing purposes: You may preclude the use of your information for direct marketing purposes at no cost to yourself. To do so, you can always contact in writing at any of the addresses specified under “Identity of the seller” of these Terms.
Anteros.shop treats the customer's data as confidential information and will not pass it on, rent it or sell it to third parties. The data is necessarily passed on to third parties involved in the order process and delivery of the goods.
The Customer is responsible for maintaining the confidentiality of their login information and the use of their password. Your password is stored in encrypted form and thus anteros.shop has no access to your password.
Anteros.shop saves online (anonymous) visitor statistics in order to determine which web pages are accessed on the internet website and to what extent.
If customers have questions about this privacy statement, they can contact anteros.shop customer service for further explanation.
When you visit the website, “cookies” may be stored on the hard disk of your computer. A cookie is a text file that is placed by the server of a website via the browser on your computer or on your mobile device when you access a website. Cookies cannot be used to identify individuals. A cookie can only be used to identify a device.
You can set up your web browser so that cookies are not accepted, or that you receive a warning when a cookie will be installed, or that the cookies will be deleted later from your hard drive. To do so, you must change the settings of your browser settings. Keep in mind that in doing so you may prevent certain graphic elements from appearing correctly or prevent you from using certain applications.
Article 13: Invalidation, non-relinquishment
If any provision of these Terms is declared invalid, illegal or void, it shall in no way affect the validity, legality and applicability of the other provisions.
Failure at any time by anteros.shop to enforce any of the rights set out in these Terms, or to exercise any equivalent right, shall never be deemed as a waiver of such provisions and will never invalidate these rights.
Article 14: Amendments to the Terms
These Terms may be supplemented by other terms and conditions when explicitly referred to, and the general sales terms and conditions of anteros.shop In case of inconsistencies, the present Terms take precedence.
Article 15: Proof
The Customer accepts that electronic communications and backups shall serve as furnishing of proof.
Article 16: Applicable law, Jurisdiction
Belgian law is applicable with the exception of the stipulations of private international law with respect to applicable law and with the exception of the Vienna Convention on the International Sale of Goods.
The courts of the customer's place of residence have jurisdiction in legal disputes.
The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at https://ec.europa.eu/consumers/odr/. We are ready to participate in extra-judicial dispute settlement proceedings before a consumer dispute resolution body.
Only the Dutch language conditions are binding.