Shipping and Returns

Fast, discreet delivery on your terms? Your wish is our command. Choose your preferred carrier and have it discreetly delivered to your home or via a collection point and let the fun begin.

Where is the party?

If the final destination of your package is in Belgium or the Netherlands:

• Shipping is free on orders over €39
• Delivery time is 1 working day if you place your order before 10 p.m.

If your package is going to another country of the European Union:

• Shipping is free on orders over: click here to see the amounts.
• Delivery time is 2 to 3 working days if you place your order before 10 p.m.

For shipments to countries not included in the table, the freight charges are a bit higher as they are not common destinations for our carriers. The price is automatically calculated at checkout anyway. We ship to all countries of the EU.

Our delivery times

Please note that the delivery times indicated are valid for orders placed on working days before 10 p.m.

Orders placed after 10 p.m., on Saturday, Sunday or a public holiday will be dispatched the next working day.

Delivery times are indicative and may vary during busy periods such as Black Friday and Christmas, or in cases of force majeure.

The carrier of your choice

When you place an order, you can choose the delivery company you want to have your package delivered with. Please note that prices and cut-off times vary by the shipping company.

If you choose a specific carrier, we cannot guarantee that the package will be shipped the same day, even if you order before the mentioned cut-off time. If you choose "Generic Home Delivery ", the package will be sent with one of the carriers that are still available for collection that day.

Collection points and parcel lockers

Would you like to have your parcel delivered to a Bpost or DPD collection point or parcel locker? No problem! You can select this option even if you are shipping internationally. We have bundled all information in our article collection points and parcel lockers.

Remote regions

For certain international remote regions, shipping companies charge an additional fee, which we have to charge as well. The surcharge is automatically added to the shipping cost when you enter your address details at checkout.

Delivery from stock

All our items come from the stock available in our warehouse in Belgium. Only available items can be ordered. Thanks to this, our deliveries are always fast. In Belgium and the Netherlands, delivery takes place the next working day. In other countries, it may take 2 or 3 working days.

Track your package

Are you dying to receive your items? Don’t worry. Once your package is ready to be shipped, you will receive an email from the carrier containing a link to track your package. So, you will always know where it is. If you have not received an email, remember to look in your spam box. Is it not there either? Contact us and we will send you the link again.

Returns

Have you changed your mind and want to return one or more items to us? Close your beautiful eyes for two minutes and imagine using our products… Are you really going to give up those good times?

You have 14 calendar days to think about it. But if you are sure of your choice, then here is how to return your package.

We do our best, but we are not robots. If there’s something unexpected with an item you’ve received, contact us as soon as possible, mention the nature of the problem and add photos to illustrate your point. The clearer you are, the sooner we can help you.